We Are Committed to Top Customer Service, Quality, Ethics, and Integrity.
By focusing on 10 quality measures, we have built a reputation for providing unmatched service that is reflected in the professionalism of our people, the quality of our customer service and the ability to execute on every assignment – every time.
Our 10-Point Quality Promise
1. Outstanding customer service based on our corporate values of honesty, integrity, excellence, openness and mutual respect.
We work every day to proactively find new and better solutions for our clients. We are not looking simply for a contract, but to become your sustaining partner for the long run. We are proud to say that our first client remains a client today. Our “client partners” tout our level of professionalism and personal attention.
We are not looking simply for a contract, but to become your sustaining partner for the long run.
2. Customized security solutions tailored to the unique needs and interests of our diverse customers.
We provide our security services to clients that lead their industries on a local, regional and national level, protecting critical assets and infrastructure for the commercial, industrial and governmental sectors.
3. North American network of active and retired law enforcement officers and former military personnel.
Our nationwide network of law enforcement personnel is a highly trained team consisting of off duty and retired police officers, former government officers and military professionals. With access to thousands of these security professionals, we are able to meet the needs of our clients nationwide.
4. Cutting-edge technology including 24/7 Command Center and web-based management platform.
Our Command Center is staffed 24/7 with highly trained operators ready to respond to our clients security needs. OnPoint is a web-based management platform designed by Point 2 Point. It allows our team to capture and report critical information from any client site as it occurs. Through a mobile device, our supervisors and managers are able to receive real-time information electronically for events and incidents throughout a client’s footprint. We receive this information within seconds of any occurrence. This same information will be available to you via a web-based dashboard and can be customized, per your escalation requirements, to include text and email messaging capabilities.
5. Customer-focused management team with essential industry experience.
Our management team brings industry experience to this growing enterprise. We know we need to stay ahead of the curve with the best leaders to facilitate rapid growth and incorporate industry best practices.
6. Award-winning, fast-growth company with a stable financial foundation.
Our stability is evidenced by our inclusion on the top lists of fastest growing companies: Women Presidents/American Express Open 50 Fastest- Women-owned/led Companies; Inc. 5000 Fastest Growing Private Companies; Dallas 100 Award 2014, 2015, and 2016; 2015 WBE of the Year- Women’s Business Council – Southwest; 2013 Gold Star Supplier Award- Energy Future Holdings; Ernst & Young Entrepreneurial Winning Women Award in 2011 and others.
7. Highly engaged employees that thrive in a “safety-first” culture.
Your customer experience is our highest priority. With our partnership, our dedicated team works side by side with you to ensure that your expectations are met.
8. State-of-the-Art training through our licensed Point to Point Training Academy.
State-of-the-art training in our licensed training academy begins with each employee. We use only the best equipment and conduct training with every officer. Our continuous training ensures that every team member is equipped and skilled to deliver best in class service.
9. Highly effective recruiting process consistent in delivering top talent.
Recruit, Train, and Retain to ensure that your team of security professionals are the best for the job. Our employees are our most valuable asset. We take care of them, so they take care of you.
10. Strong commitment to service delivery and continuous improvement tailored to the customer.
Our commitment to you is embedded in our entire team. We believe in knowing what works, doing what works and holding all accountable. Our efforts in continuous improvements are exemplified with our high standards in delivery of service.